3 Comments
User's avatar
Andreas Förster's avatar

Great story! Do you have any sources for that original hotal story?

Expand full comment
Maarten Dalmijn's avatar

I do, multiple papers reference Sasser et al 1979. I did not find that original paper.

https://www.columbia.edu/~ww2040/4615S13/Psychology_of_Waiting_Lines.pdf

I want to stress, I intentionally wrote "Legend has it", because despite finding a reference I'm not sure if it is true.

Expand full comment
Andreas Förster's avatar

thanks! 👍🏼

Expand full comment