Just to complement, based on the bit of knowledge I happen to have in the matter, I think there's also ways leaders add to "complexity" by following more soft approaches (as opposed to harder ones like introducing bureaucracy). That's when there's an overreliance on training and attempting to change people's "mindset" as coping mechanism for lack of cooperation. in the end, both tend to make harder to make decisions and move forward, and breeds up distrust.
What a great piece (as usual)!
Just to complement, based on the bit of knowledge I happen to have in the matter, I think there's also ways leaders add to "complexity" by following more soft approaches (as opposed to harder ones like introducing bureaucracy). That's when there's an overreliance on training and attempting to change people's "mindset" as coping mechanism for lack of cooperation. in the end, both tend to make harder to make decisions and move forward, and breeds up distrust.